Keep routine work moving automatically
Sprntr takes care of the routine steps around every inquiry and booking: confirmations, alerts, reminders and follow-ups. Answers to a customer’s questions are still sent by a person on your team.
What runs on its own
Built in and working today
Every automation below works for businesses on Sprntr now. You can see each one on the customer’s timeline.
Included in Website + CRM and Business System
| A customer sends your website form | Saves it as a lead, emails your team and tells the customer it arrived. |
|---|---|
| An inquiry waits 30 minutes | Emails your team again, during your opening hours. |
| A customer requests a time | Holds the slot and tells the customer their request is in. |
| You confirm a booking | Sends the confirmation with a calendar invite, plus the meeting link if there is one. |
| The day before a booking | Sends a reminder with a link to confirm. By text too if you turn it on; each text uses one prepaid SMS credit. |
| A few hours after a visit | Asks the customer for a Google review, once your review link is added. |
| The 1st of the month | Emails the owner last month’s leads, bookings and customers. |
Added by Sprntr Premium
| A new inquiry arrives | AI sums it up and drafts a reply for your team to review. It is never sent on its own. |
|---|---|
| An inquiry is still unanswered | Alerts the owners directly after 4 hours, or sooner for urgent inquiries and ones worth ₱10,000 or more. You set the timing. |
| A customer goes quiet after you reply | Sends up to 3 follow-up emails on the days you choose, 2 and 5 days later by default, between 9 AM and 8 PM. Off until you turn it on. |
| The day of a booking | Sends a same-day reminder, if you turn it on. Customers can reschedule or cancel from the link in their emails. |
| A booking is cancelled | Emails the customers on your waitlist for that day, so the slot can be filled. |
| Every week | Emails the owner a Business Pulse: leads, bookings, estimated revenue and what to do next. |
| Your website goes down | Alerts you, and checks for broken links and SEO problems. |
One workflow
An inquiry, start to finish
A sample day with Website + CRM and Premium. Automation keeps it moving; your team makes the calls.
- 0110:05 AM · Inquiry arrivesSaved as a lead. Your team gets an email, the customer gets a “we got it” email, and seconds later an AI draft is waiting on the lead.
- 0210:35 AM · Nobody has repliedYour team gets a reminder that the customer is still waiting.
- 032:05 PM · Still waitingThe owners get a direct alert, so it doesn’t slip to tomorrow.
- 042:20 PM · Your staff repliesThey edit the draft and send it. The alerts stop; from here a person is in charge.
- 052 and 5 days later · No answerA short follow-up goes out each time, with an unsubscribe link.
- 06The customer replies or booksFollow-ups stop at once, the lead is marked recovered, and it is back with your team.
Safeguards
When something goes wrong
- If the AI can’t draft a reply, the inquiry is still saved, your team is still alerted, and Sprntr tries again in the background.
- Follow-ups skip customers who replied, have an upcoming booking or unsubscribed, and never go out at night.
- Team alerts follow your opening hours, closed dates and Philippine holidays.
- A new message from your team restarts the follow-up count, so customers never get a pile of emails.
Not yet
What it doesn’t do
- There is no do-it-yourself rule builder yet. The Automations builder is on our roadmap.
- It doesn’t answer customers’ questions for you. AI drafts wait for a person to send them.
- Messenger automation waits on Meta’s approval of our Messenger connection.
- Win-back emails go out when you send them: you pick who gets one, and Sprntr tracks replies, bookings and payments.
The core automations come with Website + CRM and Business System. The rest are part of Sprntr Premium, a one-time ₱15,000 add-on.