Support
Get help with Sprntr
Email us and a person on the Sprntr team will reply. If your website is down or your inquiry form stops working, we look at it the same day, weekends included.
Email: hello@sprntr.dev
Business System customers: you also get a direct Viber line, shared with you at launch.
To help us answer faster, include your business name, the email you sign in with, and what you were doing when the problem happened. A screenshot helps too.
How fast we reply
- Website down or inquiry form not working: we look at it the same day, any day, weekends included, for every package. Put “Site down” in the subject so it stands out.
- Questions and content edits: a reply within one business day.
- Business System (priority support): a same-day reply on business days for messages sent before 3 PM, a direct Viber line, and your edits handled before other requests.
Business days are Monday to Friday, Philippine time, except Philippine holidays.
Content edits
Up to 10 content edits are included until you can edit your own website. Email us what to change, or send it on Viber if you have Business System. One edit is one change request, such as new prices on a page, new photos in your gallery, or new opening hours. New pages are ₱1,500 each, and redesigns are quoted separately.
After your 10 included edits, extra edits are ₱500 each, or ₱2,000 for a pack of 5. If you change things often, the optional Care plan is ₱2,000 a month: up to 5 edits a month (unused edits don’t carry over), a monthly check-in on your leads and bookings, small improvements, and priority support. Cancel anytime with an email. Business System includes the first 3 months free. Fixing problems is always included; you never need a plan for that.
Your domain and renewal
Your domain belongs to your business. To move it to another provider, email us from the address you sign in with, and we send you the transfer code within 5 business days.
Hosting, SSL and your domain are included for the first 2 years. We remind you before the ₱3,000 yearly renewal is due, and you can pay it by GCash, Maya, card or QR Ph. Packages quoted before 5 October 2026 keep their original hosting terms. See our terms.
Guides
- Zoom integration: connecting, adding a Zoom link to a booking, and removing the app.
Common questions
My website is down or the form isn't sending
Email us with “Site down” in the subject and the address of the page that isn't working. We look at it the same day, weekends included.
Connecting Zoom or Google Meet fails
Make sure you're signed in to the right Zoom or Google account in the same browser, then try Connect again from Workspace Integrations. If it still fails, email us the time it happened.
A customer didn't get the meeting link
Open the booking and check that the link is shown under Online meeting. The link is sent in the confirmation email, the calendar invite, and the day-before reminder. Ask the customer to check their spam folder.
Deleting your data
Email us from the address you sign in with. See the Privacy Policy for your rights and what we keep.