Last updated October 5, 2026
Terms of Service
The agreement between Sprntr and the businesses that use it. If something here doesn't match what you were quoted, tell us and we'll sort it out.
1. The service
Sprntr provides websites, inquiry handling, follow-ups, bookings, reminders, and related tools for service businesses ("the service"). What's included for your business, and what it costs, is set out in your quote or invoice. Features marked "coming next" aren't part of the service until they launch.
2. Your account
You sign in with Google. Keep access to that account secure, and only give workspace access to people who work for your business. You're responsible for what happens in your workspace. Tell us right away at hello@sprntr.dev if you think someone got in who shouldn't have.
3. Your data and your customers
You own your business data and your customers' data. You give Sprntr permission to store and process it only to run the service for you, as described in our Privacy Policy. You're responsible for having your customers' permission to collect their details and contact them, including for reminders, texts, and review requests you turn on.
4. Connected accounts
If you connect Google Meet or Zoom, Sprntr creates meetings in that account when you ask it to. Google's and Zoom's own terms apply to those meetings. You can disconnect at any time in Workspace Integrations.
5. Fair use
Don't use Sprntr to send spam or unwanted messages, break the law, mislead people, upload harmful code, or try to reach another business's data. Market Watch (competitor monitoring) is for watching public pages, not for copying other businesses' content. Win-back campaigns and follow-ups are for your own customers and people who contacted you, never bought or scraped lists. We may suspend a workspace that puts people or the service at risk, and we'll tell you why.
6. Fees and payment
Fees, what they cover, and when they're due are in your quote or invoice. Text message credits are prepaid and used one per text. Payments are processed by PayMongo. Unless your quote says otherwise, fees already paid aren't refundable once the related work is delivered.
Unless your quote says otherwise: hosting, SSL, CDN and your domain are included with no monthly fee for the first 2 years after launch. After that, a yearly renewal of ₱3,000 keeps them running; we remind you before it is due. Included hosting covers normal use for a small business. Services charged per use, such as text message credits, are separate. If your usage grows far beyond normal small-business use, we will contact you before any extra fee applies, and none applies without your agreement. Standard domains such as .com, .ph and .com.ph are included; premium domains are quoted separately. Up to 10 content edits are included, made by us, until the self-edit editor launches.
Sprntr Premium is a one-time add-on, priced in your quote (₱15,000 from 5 October 2026), with no monthly fee. It includes the Premium features listed at sprntr.dev/premium for as long as your workspace runs on Sprntr, under the same fair use as hosting. Usage-based costs stay separate and prepaid: text message credits, email volume far beyond normal small-business use (we talk with you first, and no fee applies without your agreement), payment fees charged by your own payment provider, and any third-party service you choose to pay for. Payments your customers make through Quotes & Payment Links or deposit requests go to your own PayMongo account or payment link, not through Sprntr, and that provider's terms apply. Quotes from before 5 October 2026 that included the ₱3,000 competitor monitoring add-on keep it.
Your domain belongs to your business. A domain we register for you is registered in your business’s name and managed by us. We transfer it to you on request, if you don’t renew, or if you leave Sprntr. Your content (text, photos and prices) and customer data stay yours too, and we hand them over if you leave. The website’s design and code run on Sprntr and aren’t included unless we agree otherwise in writing.
Support is by email. We look at a website that is down or a form that stopped working the same day, weekends included, and reply to other requests within one business day. Business System includes priority support: same-day replies on business days for messages sent before 3 PM, a direct Viber line, and edits handled first.
No retainer is required. After the included content edits, extra edits are ₱500 each or ₱2,000 for 5. The optional Care plan is ₱2,000 a month for up to 5 edits a month (unused edits don’t carry over), a monthly check-in and priority support; it renews monthly and you can cancel anytime before the next month starts. Business System includes the first 3 months free, and it continues after that only if you choose to pay for it.
Packages quoted before 5 October 2026 keep their original terms: hosting and SSL included with no monthly fee for as long as the site runs on Sprntr, and renewals of a domain we bought covered for the first 2 years.
7. Messages we send for you
Booking emails and texts, follow-ups, review requests and campaigns go out under your business name, "via Sprntr". Marketing-style emails, such as follow-ups and win-back campaigns, include an unsubscribe link, and we stop sending them to anyone who unsubscribes. Email and text delivery depend on outside networks, so we can't guarantee every message arrives. Keep your contact details and hours up to date so customers get the right information.
8. Availability and changes
We work to keep Sprntr running smoothly, but it may sometimes be unavailable for maintenance or problems beyond our control. We may improve or change features. If we remove something you rely on, we'll give you reasonable notice.
9. Cancelling
You can stop using Sprntr at any time by emailing us. We can give you a full export of your data, and we delete your workspace on request. We may end the service with 30 days' notice, or right away if these terms are seriously broken.
10. Liability
The service is provided as is. To the extent the law allows, Sprntr isn't liable for indirect losses such as lost profits or missed bookings, and our total liability is limited to the fees you paid in the 3 months before the claim. Nothing here limits rights you have under Philippine law that can't be waived.
11. Governing law
These terms are governed by the laws of the Republic of the Philippines. We'll first try to resolve any disagreement by talking it through.
12. Changes to these terms
If we change these terms, we'll update the date at the top and email clients before the change takes effect. Continuing to use Sprntr after that means you accept the new terms.